Centennial, Denver, & Aurora Auto Repair

German Imports Centennial
Mon - Fri: 7:30 AM - 5:30 PM
German Imports Denver/DMG Automotive
Mon - Fri: 8:00 AM - 5:30 PM
German Imports Aurora/Good Hands Auto Care
Mon - Fri: 8:00 AM - 5:00 PM
2

2

Went to have them repair the a/c on my '94 Pontiac. Instead of finding the real problem and fixing it correctly, they saw fit to charge me $200 for a recharge that worked for about an afternoon. In addition, they somehow ripped my inside door panel completely away from the door and tried to conceal the damage. When I went back to confront them, everyone denied it of course. At the end of the day this place charged me 200 bucks to destroy my door panel and lie to my face about it. 2 stars only so folks who ignore 1 star reviews might read this and beware

5

These guys are awesome. Professional, courteous, clean, and very communicative. They gave me unprompted updates on the status of my repairs. Josue is the best, thank you very much.

5

I always take my vehicle to Good Hands. The staff there is very friendly and professional. They are always honest about what is going on with my vehicle, when a certain service would be best to do, and have even walked me back to their shop to show specifics on my vehicle to help me understand an issue. I’ve also taken them vehicles for a pre-purchase inspection and they have been very helpful in providing a clear picture of what is good and bad about a vehicle. If you’re looking for a honest and no-pressure mechanic this is the place to go.

1

I wish I had read the reviews first. This is a ripoff. They fixed things I didn't ask for. Installed used parts that did not fit my car. Lied about the quote and still didn't repair my car. Held my car hostage for $1700 and i still had to have it towed to a dealership. Who is now charging me $5700 to repair the items they claimed to have repaired. Left axle, right axle, control arm, rack and pinion. Im filing a claim and calling Channel 7! I still have the paperwork. So don't try to say I have the wrong place! I'm coming and I'm not going away! I want my money back! Service: Steering & suspension repair

Hello, we appreciate any business given to us and we also appreciate you through all this as well. When you initially made your appointment, you had mentioned your issues and made the appointment with me for a certain date. You decided to miss the appointment and then called to let us know you had someone else work on your vehicle and stated the vehicle is un-drivable, makes noise, and had a wheel that was "sticking out", also stating that the mechanic mentioned to you that he was not able to fix your vehicle. You had to then tow your vehicle to us after whatever the previous "mechanic" had tried to repair. When we initially inspected your vehicle, we had found that the passenger side tire/wheel had an incredibly odd angle with it, the vehicle was then pushed by hand onto our lift which was difficult due to the steering wheel being very stiff and not turning the passenger side wheel. Once we were finally able to miraculously get the vehicle onto the lift, we inspected further into the area that is affecting the steering and whatever work was done before coming to the shop. We were shocked to find that the vehicle had a bent and damaged rack and pinion assembly, which would explain the steering wheel not turning the passenger side wheel. We would immediately need to start by replacing the rack and pinion to be able to determine any noise or even test drive the vehicle for the initial concern. We also found that the oil pressure sensor was somehow broken and did not charge any extra labor to replace it. We took a further look under the vehicle and noticed that the passenger side CV axle HAD been replaced RECENTLY, looked new, and visually looked properly installed correctly. So there was nothing to recommend there and then. We did happen to notice that the driver-side CV axle was leaking grease and was recommended at the time, but was not necessary. After fixing the completely torn-up rack and pinion, aligning the wheels/vehicle, we were finally able to test drive the vehicle for the initial concerns. Upon driving the vehicle we heard and felt an odd vibration coming from the passenger side area, so we drove the vehicle onto the lift and removed the passenger side tire to thoroughly inspect the passenger side axle. We removed the axle for you at no cost, informed you that there may be a possible defect of the part YOU supplied for the previous mechanic and had installed for you, we then took the liberty to pick you up from your home, to be able to take you and your receipt of the purchase of the axle that you never found, to your local Autozone, to defectively swap out the removed axle. After they allowed us to swap out the CV axle, we also double-checked the part number to make sure it was an O.E.M part of equal or greater quality. (as all aftermarket parts are) We then drove you and the newly swapped-out CV axle back to the shop to replace the axle at no additional cost to you. The axle was replaced and fit into its placement with no issue. We test drove the vehicle, but we still had the same issue even with the new axle. At that point, due to what the prior mechanic did, we have no idea what else he could have damaged internally and would now need an even greater diagnosis to be able to fully determine what is required to fix the initial issue that was never brought to us, to begin with. We ended up fixing what some other mechanic tore and left. You decided to pick up the vehicle after paying the rest of your invoice and took it to a dealership that insisted this was all caused due to not having original dealership parts. If that were true, why would there be a vast amount of parts stores that supply these parts? Did you know, about 80 percent of independent shops use aftermarket parts unless stating otherwise from the customer or business they would like dealer-only parts. We take great lengths to help out customers like you and always will. but the only thing this has taught us is that we can't help everyone.

- German Imports Aurora/Good Hands Auto Care
5

These guys are seriously top notch, the price they quoted me was very reasonable and very good quality. Will definitely keep coming back.

5

5

I've been taking cared of every time I go there. Mr. Hosay and his staff are courtesy and professional. My car go in sad but come out happy😀

1

They didn't do a diagnostic check of the vehicle and just did surface maintenance. They gave me back a car that didn't run properly because they only fixed what they could see on the surface. Edit for owners comment: it's Dominique Searuggs a 2006 grand cherokee im sure your guys remember the car.

We looked into our database and were not able to find any information based off your name and given comment. Are you sure you are on the correct shop?

- German Imports Aurora/Good Hands Auto Care
5

6989 S. Jordan Rd. 5 Centennial, CO 80112 (303) 690-7747
6531 Washington St. Unit O Denver, CO 80229 (303) 717-3724
333 Airport Blvd #135 Aurora, CO 80011 (303) 340-1190
German Imports Centennial is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call German Imports Centennial (303) 690-7747, German Imports Denver/DMG Automotive (303) 717-3724, German Imports Aurora/Good Hands Auto Care (303) 340-1190 if you have any issues in accessing any area of our website.