First, we can answer the question – what is a digital vehicle inspection? Digital inspections are vehicle inspections performed by technicians using a tablet device to record the results. On some platforms, the inspection results are printed out and added to a shop management system (SMS) manually.
Digital inspections change everything. Using mobile technology, you can use customized inspections to do a simple tire report or a full bumper to bumper, multipoint inspection. The more you document, the more likely you are to make a sale.
At German Imports Car Care, our technicians go through the 50-point inspection process, marking any necessary repairs or maintenance and making notes in the designated section. He pays his technicians 0.3 hours for the inspection, which is usually all it takes to complete one.
First, our technician enters a note about the part being inspected, then they put in a corresponding recommendation if it is needed. To speed up the process – and increase uniformity – some software will offer canned notes and recommendations. The next step is to choose a color to grade the part: Green = Good, Yellow = OK, & Red = Bad.
The last step is to take pictures of the part. With the photos, it allows the customer to see what the issues are without the technician having to explain every piece – this saves everyone time. You know what they say, ‘a picture is worth a thousand words.’ It’s actually a silent service advisor. Our customers see the picture and it sells itself.
Customers who can see for themselves what repairs are needed have been proven to overwhelmingly authorize recommended repairs. We have seen customers text message an approval within 1 minute, in some instances. Putting the power in the customers’ hands also lessens the need for the service advisor to push a sale. Making everyone more comfortable with “going to the shop” experience.
For auto repair shops, photos create a greater level of transparency, which helps to improve customer confidence. Also, since vehicle condition photos are texted or emailed instantly, customers can see vehicle-related issues from their home, office, or wherever they may be. It’s like visiting the shop remotely.
It is a new world we live in today! And we are taking advantage of the tools that technology can bring to cracking wrenches! If you are interested in learning more about this new digital system, give us a call at German Imports Car Care!